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Today we're going to talk about my Rivian R1T ownership experience & why I chose to trade the vehicle in. So as most of you may know by now I traded in my Rivian R1T and picked up a 2024 Silverado EV RST first edition. Today I'm going to go over why I sold my Rivian R1T, what issues I had with the vehicle during the time that I owned it, what I liked about it, and if I would buy another Rivian product in the future. I sat down and I came up with what I'm calling my R1T “exit interview”.
I want to start out by saying that I love Rivian as a company, my wife and I still have our Rivian R1S, and we still have an R2 reservation which I'm really really looking forward to taking delivery of when Rivian starts producing the R2 vehicles. We think Rivian has a really bright future ahead of it but more or less this video is going to be discussing why we made the decisions we made on the R1T and I'm also going to talk about ways I think Rivian can improve.
Service Issues During My Ownership
The first thing I want to go over are the problems I had with my R1T during the course of my ownership. I took delivery in early May 2023 and it was used. It had 200 miles on it, I know that doesn't seem like it's used, but technically it was. I really didn't have a ton of issues but some of the issues that I did have kind of soured the ownership experience a little bit and I'll explain why.
The first issue that I had with my R1T on and off I would say during the whole time that I owned it was alignment. It always felt like the vehicle was kind of out of alignment, like I had to hold the steering wheel off to the left to keep the vehicle going straight down the road and the steering just felt a little vague to me. That's totally different than the R1S steering even though they were on the same Wheel and Tire setup. The R1S steering seemed much more responsive and much more predictable than the R1T so not sure what's going on. Rivian did try to align it three different times. It did improve somewhat from when I first took delivery of it but it still wasn't aligned properly in my opinion. I don't really don't have any data to back that up other than the way it felt to me. Was it a huge issue? No. Was it a safety issue? No it wasn't and it wasn't the reason why I decided to trade the vehicle in. it's just something I wanted to note that alignment was an issue throughout my ownership.
The second thing that I had was an HVAC vibration. Now Rivian ultimately did fix that on my last service. They had to replace the refrigerant line that was bumping up against the plastic cowling under the hood. They replaced that and then they replaced some brackets on the passenger side wheel well under the hood there. This was part of a field service action that Rivian had for this particular issue and it did seem to make a big difference.
I had a piece of loose trim and Rivian fixed that. It never occurred again after that. The thing that concerned me a little bit and was probably one of the things that pushed me to trade the Rivian was the front dampers. I started to develop a clunk in the front end so the driver's side front and I took it into Rivian and they couldn't duplicate it. That was the first time I took it in and it really wasn't that bad at that point so I just decided not to pursue it because as I've said before numerous times these vehicles do make some level of noise normally. I've driven probably in the neighborhood of 12 different Rivian Vehicles both R1S and R1T and all of them that I've driven have made some type of noise so some type of noise is normal. That makes it even more difficult, I think, to diagnose when it's an abnormal noise because there is some level of noise that's normal. This last time I took it in and it needed a front damper replacement so both front dampers and I think somewhere in the neighborhood of two to three thousand ($2,000 to $3,000) would have been the repair bill for this (had it not been under new car warranty).
Now the vehicle had 23,000 miles on it at the time that I took it in so that did give me a lot of cause for concern because the new car warranty is done at 60,000. Once you get out of warranty you're responsible for a lot of that stuff. Now the battery and electric drive are warranted on the quad motor for 175,000 miles or 8 years. So the real real expensive stuff is covered. Still dampers a couple thousand dollars and if they only last for 25,000 miles that's a little concerning. I do think Rivian has revised the dampers so they'll be less prone to failure if you get them replaced at this point. Still, something that gave me a little cause for concern. It also still made a little bit of noise going over bumps and things. It was much better and it handled much better after the damper replacement but there was still some noise there and I just feel that in a vehicle in this price range, even though it is an adventure vehicle, we are talking a $90,000 to $100,000+ vehicle should not have these kinds of noises. I expect a little bit more refinement in the ride.
Gen 2 is much improved on the suspension front so if you're purchasing a Rivian today I don't think that's quite as much of a concern. The other thing I had was wheel balance, I had a shaking in the steering wheel. I took that into Rivian and they did a road force balance on all four wheels and tires which resolved that problem.
Not really a whole lot of stuff that went wrong with the truck. Another big thing that really frustrated me was the service experience. With the dampers/noise, when I put the service request in for that, from the time that I put in the service request to the time that I got the vehicle back was over 4 months. It was several months of a wait, then when I dropped the vehicle off Rivian had the vehicle for about four weeks before they even started working on it.
Now this is not the fault of the service center. The folks at the service center, the technicians and staff there, all these folks are totally awesome! The problem is, I believe, at the corporate level at Rivian. They just need to open more service centers. The existing service centers are overloaded with vehicles and so this is why there's a long wait. The vehicles are sitting there for a long time before they're able to work on them after you drop them off. I really hope that Rivian can get some improvement there and open some additional service centers to take some load off the existing service centers and provide a better experience for their customers.
Why did I decide to sell and why now?
I had a 2023 and my thinking was next year 2025 is going to result in a significant drop in value. This was based on what I saw happen with the 2022 model year vehicles. I figured this was a good time to sell to get the maximum amount on the trade versus waiting another 6 months. The back seat in the R1T was another reason why I decided to sell. When I was carrying passengers in the back there was ample room, but because of the gear tunnel, the back doors are kind of cut off at the bottom. This meant certain folks may have difficulty getting into and out of the back seats. The Silverado EV has a huge back seat and that was one thing that really motivated me to make the change. Probably not something that most folks are really going to be caring about, but, that's just one of the little pet peeves that I had with accessing the back seats of the Rivian R1T.
The big thing was the battery size for towing. The Rivian large pack that I had has 131 kilowatt hours usable. That's by any means a large batter. The problem is when you're towing things like travel trailers and things of that nature your range is at least cut in half. If I'm getting 1 mile per kilowatt hour, which is typical when I'm towing, and I have 131 kilowatt hours usable, I'm looking at a maximum of about 130 miles of range when towing. Remember though, I'm not running it below 10% or charging it above 80% when I'm on a road trip. That means I'm only able to use about 70% of that energy once I've made my first charging stop (About 92 miles of towing range). If you go back and look at my Towing road trip to Hilton Head South Carolina we had to make five charging stops going from Maryland to Hilton Head (about 600 miles each way). With the Silverado EV and the larger battery I'm dropping that down to probably two or three charging stops. That's huge when you're making a longer trip towing. The battery size and towing is a big reason why I decided to make a change.
Now my wife and I knew going in, when we bought two Rivians, that service might be a little bit of a challenge and might require some patience. I was kind of frustrated to see that a year and a half later the problem (service wait times) has actually gotten worse and not better as Rivian has grown its Fleet. I'm not really sure what the problem is. I know there are technician shortages and I know it's not super easy to open new service centers. Rivian has to find locations, negotiate the deal on the property, and get all the people hired. Even so, I'm a little disappointed that the situation has gotten worse and I felt like this last service visit, four months was just way too long to wait to have a problem resolved even if it is a non-critical problem. I really hope that Rivian gets the service issues addressed soon! They're going to need to do that before R2 comes because I don't think the mass Market is going to put up with these long service wait times. Again, this is saying nothing bad about the folks at the service centers! Those folks are awesome! Unfortunately, they're completely overwhelmed with vehicles and customers and they don't have enough staff to get the vehicles in and out of there in a timely manner. Top level management at Rivian needs to try and come up with some different solutions to make it a little bit easier on their customers.
The last thing that prompted me to trade the vehicle was the Advanced Driver assistance (ADAS). Silverado EV RST does have GM super cruise and it has the automatic Lane change and all that kind of stuff. I was kind of disappointed that Rivian pivoted on their first generation R1 vehicles. I know there were Hardware limitations but its a little disappointing because I really value the Advanced Driver assistance on the highway. It takes a lot of the stress out of long road trips and I was kind of disappointed that there were going to be no feature updates for Gen 1 vehicles. Gen 1 will still get updates to improve functionality but no new features. That was one of the things that helped me along in my decision.
What did I get for my trade?
The next thing I want to talk about is what I'm sure all of you want to know. How much did I get for my R1T on trade? I had just under 24,000 miles on the truck and I got trade offers that were all over the place. CarMax offered me $52,000 and I was shocked (that was very low). Kelly Blue Book gave a pretty large range (for trade value) with the very top end of that being in the low $60,000 range. I kind of knew that this was going to be not a really good trade-in situation. Most of the places I went offered me about $55,000 for my R1T. The dealer that I wound up doing a deal with offered me $60,000 for the trade so that made it worth my while.
The other reason why that was important is because here in Maryland we have a 6% sales tax on vehicles. When we're trading in we only pay sales tax on the difference between what we got for the trade and what the cost of the new vehicle is. That wound up being about a $5,300 difference from the other offers when I factored in the additional tax basis credit I got for the trade in. I feel like I did pretty well since I really wanted to get around $63,000 or $64,000 for the vehicle and when I factored in the tax basis credit and what I got for the trade I wound up getting about $63,500 for my R1T. That made it kind of an easy decision just to go ahead and trade it.
Would I buy another Rivian?
The last thing I want to talk about folks is the question “would I buy another Rivian?”. The short answer is yes! I plan on getting R2 when that becomes available (we have a reservation) and any referrals that I get are going to go towards our R2 and all the great content I feel like we're going to make on the R2 vehicle.
Rivian has an awesome Community of owners. We also like what Rivian as a company stands for. So absolutely I would buy another Rivian!
Here's some final bullet points:
we still own and love our R1S
still plan to participate in the Rivian community
going to keep our R2 reservation
Overall if I'm going to sum up everything: I think that you know we love the Rivian community. The Silverado EV for the truck stuff is ticking more of the boxes for me and with the lease deal, which I'll talk about in a future video, on the 2024 Silverado EV RST plus what I got for the trade on the Rivian R1T, everything just kind of lined up to where it made sense for me to make this change. Otherwise I probably would have just kept the Rivian since it was a good vehicle other than the few little nagging issues that I had with it. The R1T never left me stranded. Rivian did proactively replace the 12 volt battery which I thought was good. Never had any of those kind of problems with the truck. I hope you all found this useful in giving a little insight as to why we chose to trade in the R1T for the Silverado EV.
We love to hear your comments down below, good or bad, nobody's going to judge or do anything like that. Your feedback and comments help me to understand what you folks want to see. I love hearing your unfiltered opinions so put them down below in the comments section and let's get a conversation started about it.
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